Privacy policy

Last updated on: 27-05-2026

We value your privacy and ensure that your personal data is processed securely and carefully. This privacy policy describes how we collect, use, and protect data when you use our website.

1. Data Controller

The controller responsible for processing personal data in accordance with the Australian Privacy Principles (APPs) as set forth in the Privacy Act 1988 (Australia) is:

LUCE LIVING

Operated by: SR Operations B.V.

Address: Philitelaan 57-208, 5617 AK, Eindhoven, Netherlands

Email: info@luce-living.com

Phone number: +31 6 82810554

2. What Data Do We Collect?

When you visit our website, we automatically collect certain data via cookies and server logs, such as:

Pages visited
Date and time of access
IP address (anonymized where necessary)
Browser and device data

If you place an order or register, we may also collect the following data:

Name, address, email address, and phone number
Payment details (via external payment providers, not stored by us)
Order history and communication data

3. How do we use your data?

We use your data for the following purposes:

Processing and delivering orders
Providing customer service and support
Marketing purposes (if you have given your consent)
Compliance with legal obligations

Your data will not be sold to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to optimize your user experience. These cookies help us with:

The functioning of the website (essential cookies)
Analyzing visitor behavior (analytical cookies)
Displaying personalized advertisements (marketing cookies)

5. Google Analytics and Ads

We use Google Analytics and Google Ads to analyze visitor behavior and optimize our marketing. This means that:

Data about your website usage is anonymously forwarded to Google.
Ads are tailored to your interests.
You can opt out of Google Analytics via this link: https://tools.google.com/dlpage/gaoptout

6. Your Rights Under the APPs

Under the Australian Privacy Principles (APPs), you have the following rights regarding your personal data:

Right of access: You have the right to request a copy of the personal data we hold about you.
Right to correction: You may request that incorrect data be corrected.
Right to erasure: You may request that we delete the data we hold about you, unless we are legally required to retain it.
Right to object: You may object to the processing of your data in certain situations.

Please contact us at info@luce-living.com to submit a request.

7. How Do We Protect Your Data?

We take all necessary security measures to protect your data from unauthorized access, loss, or misuse. This includes:

SSL encryption for secure data transfer
Restricted access to personal data within our team
Regular security checks of our systems

Payment details are processed via external payment providers. These providers must comply with the Australian Privacy Principles (APPs) and the relevant privacy legislation in Australia. We do not store any payment details.

8. International Data Transfer

Some of our service providers are located outside Australia. When personal data is transferred outside Australia, we take appropriate measures to ensure that the transfer complies with the requirements of the Privacy Act 1988 and the Australian Privacy Principles (APPs). This may include the use of standard contractual clauses or other legal mechanisms.

9. Currency Statement

All prices and transactions on our website are displayed and processed in Australian dollar (AU$). Any currency conversion costs are the responsibility of the customer.

10. Data Protection and Legal Compliance

We comply with applicable data protection and consumer protection laws in the countries where we operate and sell our products.
We collect and process personal data only when we have a lawful basis to do so, including:

Consent
Performance of a contract
Compliance with legal obligations
Legitimate interests, provided these do not override your rights and freedoms

Our commitment to legal compliance applies regardless of your place of residence.

Need Help?

How do I choose the right light colour?

Most customers choose between 2000K - 3000K for a warm and inviting atmosphere. Lower Kelvin gives a softer amber glow, while higher Kelvin creates a cleaner cold white light.

Is installation difficult?

No, installation is simple. Every lamp includes mounting hardware and clear installation instructions.

Can I adjust the hanging cable length?

Yes, the cable length is adjustable to fit your space and ceiling height.

Does the lamp match the impression?

Yes, we aim to show colors, materials, and finishes as accurately as possible in both daylight and ambient lighting.

How do I maintain the lamp?

Simply clean the lamp with a soft dry cloth to keep it dust-free and looking its best.

Can I return the lamp if it's not the right fit?

Yes, returns are accepted within 14 days after delivery.

Do you have any questions? You can contact us at info@luce-living.comAverage answer time: 24h

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6 DAYS AVAILABLE

Reach us 6 days a week regarding all questions or unclarities!

14 DAY RETURNS

You have the possibility to return your order within 14 days after receipt!

1 YEAR WARRANTY

We offer 1 year warranty on all products!